Repair Terms & Authorization
You agree to these terms when you book and when you approve a repair quote.
1. Labor rates
Diesel $100/hour, fleet $85/hour, all other vehicles $75/hour, one-hour minimum. After-hours/emergency $125/hour and roadside $135/hour. The diagnostic fee is credited if you go ahead with the repair. Parts, fluids, materials, towing and outside services are extra unless included in writing.
2. Authorization
You authorize Mitchell Diesel Auto and Fleet Services to inspect, diagnose, repair, service, start, move, scan, operate and road-test your vehicle when reasonably needed to perform or verify the work. You confirm you are the owner or are allowed to approve repairs and charges for this vehicle.
3. Payment
Payment is due when the repair or service is completed, unless another arrangement is agreed in writing. You agree to pay for all approved labor, parts, materials and diagnostic time. The $20 booking deposit is credited to your bill; a card processing fee applies to card payments.
4. Diagnosis and additional problems
Repairs can involve hidden, intermittent or pre-existing problems that can't always be found in a first inspection. A diagnosis is a professional judgment based on the vehicle's condition at the time. Additional repairs outside the original scope need your approval first.
5. Pre-existing damage and conditions
We are not responsible for damage or failure caused by pre-existing mechanical or electrical problems, prior repairs, normal wear, high mileage or severe use, corrosion, seized or broken hardware, modifications, deferred maintenance, contamination, or other conditions unrelated to our work. Fixing one problem does not guarantee another part won't fail later.
6. Limitation of responsibility
To the fullest extent allowed by law, we are responsible only for direct physical damage proven to result from negligent work we actually performed. We are not responsible for unrelated failures or indirect losses such as lost wages or business, downtime, rental cars, or towing tied to an unrelated failure. No repair is a guarantee against future mechanical failure.
7. Customer-supplied parts
We take no responsibility for the quality, fit, durability or warranty of parts you or someone else supplies. Extra labor caused by defective, wrong or failed customer-supplied parts is billed at the normal labor rate.
8. Declined repairs
If you decline a recommended repair, or keep driving after being told about a known or suspected mechanical or safety problem, you accept responsibility for the resulting damage, breakdown, cost or loss.
9. Completion times
Completion times are estimates. We are not responsible for delays from parts availability, supplier delays, weather, unexpected damage, broken hardware, incorrect parts, third parties, or other things outside our reasonable control.
10. Concerns and disputes
Please tell us promptly about any concern with completed work and give us a reasonable chance to inspect the vehicle and make it right before another shop does corrective work. Amounts may not be withheld or deducted over an alleged repair issue before we've had that chance.
11. Service may be refused
We may refuse or stop service because of unsafe working conditions, abusive conduct, repeated nonpayment, unreasonable demands, or conditions that make the repair impractical or unsafe.
12. Agreement to terms
These terms apply to this service and any future service unless replaced in writing. Quotes, invoices, texts, emails and written approvals may add to these terms for a specific repair.
Version 2026-09-29. This document sets service terms and expectations; it is not legal advice.